Privacy Policy

Last Updated: June 26, 2026

Welcome to Tire and Brake Experts of McDonough (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, request service, schedule an appointment, submit a form, call or text us, or otherwise interact with our business.

Tire and Brake Experts of McDonough provides tire, brake, and related automotive services in McDonough, Georgia and surrounding areas.

By using our website, submitting information to us, requesting service, or opting in to receive communications from us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect information in the following ways:

a. Information You Provide Directly

You may provide information when you:

Fill out a contact form
Request a quote
Schedule an appointment
Call, text, email, or message us
Request tire, brake, roadside, fleet, or vehicle service
Submit vehicle information
Join our customer list
Leave a review or provide feedback
Participate in promotions, offers, or customer follow-up

This information may include:

Name
Email address
Phone number
Mobile phone number
Service address or vehicle location
Billing address
Vehicle year, make, model, tire size, or service concern
Appointment details
Payment-related information
Photos or information you submit about your vehicle, tire, wheel, or brake issue
Any message or content you choose to provide

Please do not submit sensitive personal information such as Social Security numbers, financial account numbers, medical information, or other highly sensitive personal data through our website forms, text messages, or general contact channels.

b. Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

IP address
Browser type and version
Device type
Pages visited
Time spent on the website
Referring website or link
General location information based on your IP address
Website usage and performance data

This information may be collected through cookies, analytics tools, pixels, or similar technologies.

c. Cookies and Similar Technologies

Cookies are small files placed on your device that help our website function and improve your experience.

We may use cookies or similar technologies to:

Help the website operate properly
Remember basic preferences
Understand how visitors use the website
Improve website layout, content, and performance
Measure marketing or advertising performance
Support contact forms, scheduling tools, or chat features

You can usually control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

2. How We Use Your Information

We may use the information we collect to:

Respond to your questions, requests, or service inquiries
Provide quotes or estimates
Schedule, confirm, update, or complete appointments
Deliver tire, brake, roadside, fleet, or related automotive services
Communicate about your vehicle, service request, parts, tires, pricing, or appointment
Send appointment reminders and service updates
Process payments and maintain transaction records
Follow up after service
Request reviews or feedback
Provide customer support
Improve our website, services, customer experience, and business operations
Send promotional messages, special offers, or marketing communications when permitted by law and with proper consent
Maintain safety, security, fraud prevention, and business records
Comply with applicable laws, regulations, or lawful requests

We do not sell your personal information.

3. Customer Communications

We may contact you by phone, email, text message, or other communication methods for business-related purposes, including:

Responding to your inquiry
Confirming your appointment
Providing service updates
Following up on a quote
Communicating about your vehicle or service request
Requesting feedback or reviews
Sending account, billing, or transaction-related messages
Sending promotional or marketing messages if you have opted in where required

You may opt out of marketing communications at any time. Transactional or service-related communications may still be sent when necessary to complete or manage a service you requested.

4. SMS Messaging Terms

By providing your mobile phone number and opting in through our website, forms, booking pages, phone call, text message, written form, or other authorized channels, you consent to receive SMS text messages from Tire and Brake Experts of McDonough.

SMS messages may include:

Appointment confirmations
Appointment reminders
Service updates
Quote or estimate follow-up
Vehicle or tire service communication
Customer support messages
Review requests
Limited promotional offers or business updates, if you have consented to receive them

Message frequency may vary depending on your interactions with us.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message.

For assistance, reply HELP or contact us at:

Phone: 470-944-8473
Email: info@tirebrakeexperts.com
Website: www.TireBrakeExperts.com

Your consent to receive SMS messages is voluntary and is not a condition of purchasing any goods or services from Tire and Brake Experts of McDonough.

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to mobile carrier availability and network conditions.

5. SMS Privacy and Mobile Information

We respect your privacy and protect your mobile information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All text messaging originator opt-in data and consent will not be shared with any third parties.

We may use trusted service providers to help us operate our business and deliver communications, such as scheduling platforms, customer relationship management systems, phone systems, payment processors, website hosting providers, or SMS messaging platforms. These providers may process information only as needed to support our business operations and provide services on our behalf.

We do not sell, rent, or share SMS opt-in information or mobile phone numbers for third-party marketing.

6. Sharing of Information

We may share information only in limited situations, such as:

a. Service Providers

We may share information with vendors or service providers who help us operate our business, including:

Website hosting providers
Scheduling and booking platforms
Customer relationship management systems
SMS, phone, or email communication providers
Payment processors
Marketing and analytics tools
Customer support tools
Review or reputation management platforms

These providers are only authorized to use your information as necessary to provide services to us.

b. Business Operations

We may share information when necessary to complete a service, process a transaction, manage customer communication, protect our business, or maintain accurate records.

c. Legal Requirements

We may disclose information when required by law, regulation, subpoena, court order, legal process, government request, or to protect our rights, customers, employees, business, or others.

d. Safety and Security

We may share information when necessary to prevent fraud, misuse, security threats, unauthorized activity, or harm.

We do not sell or rent your personal information.

7. Payments

If you make a payment, your payment information may be processed by a third-party payment processor. We do not intentionally store full credit card numbers through our general website forms or communication channels.

Payment processors may collect and process payment details according to their own privacy policies and security practices.

8. Data Security

We take reasonable steps to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no website, system, mobile communication, email, or internet transmission is completely secure. Please avoid sending highly sensitive information through website forms, email, or text message.

9. Data Retention

We retain information for as long as reasonably necessary to:

Respond to inquiries
Provide services
Manage customer relationships
Maintain business and transaction records
Comply with legal, tax, accounting, insurance, and administrative requirements
Resolve disputes
Enforce agreements
Improve business operations

When information is no longer needed, we may delete, archive, or anonymize it where appropriate.

10. Third-Party Links and Services

Our website may include links to third-party websites or services, such as scheduling tools, payment platforms, review sites, social media platforms, maps, or other external resources.

We are not responsible for the privacy practices, security, or content of third-party websites or services. When you leave our website, we encourage you to review the privacy policies of any third-party websites you visit.

11. Advertising and Analytics

We may use advertising, analytics, or tracking tools to understand website traffic, improve marketing performance, and better serve customers.

These tools may collect information such as device information, IP address, pages visited, referral sources, and general interaction data.

You may be able to control certain advertising or tracking preferences through your browser settings, device settings, cookie controls, or third-party platform settings.

12. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us so we can take appropriate action.

13. Your Choices

You may request to:

Update or correct your contact information
Opt out of marketing emails
Opt out of SMS messages by replying STOP
Request deletion of certain information, where legally and operationally appropriate
Ask questions about how your information is used

Some information may need to be retained for legal, tax, accounting, insurance, transaction, or legitimate business purposes.

14. Georgia Residents

Tire and Brake Experts of McDonough is based in Georgia and serves customers primarily in McDonough and surrounding areas.

We aim to handle personal information with care, transparency, and respect. If applicable privacy laws require additional disclosures or rights, we will make reasonable efforts to update this Privacy Policy accordingly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make updates, we will revise the “Last Updated” date at the top of this page.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Tire and Brake Experts of McDonough
Address: 18 Depot Street, McDonough, GA 30253
Website: www.TireBrakeExperts.com
Email: info@tirebrakeexperts.com
Phone: 470-944-8473